Where does the resentment come from?

Where does the resentment come from? From our habit of coloring everything emotionally, and sometimes exaggerating, dramatizing. For example, the boss snapped at a subordinate, and in front of colleagues too. What's in the mind of the offended employee? «What right did he have to raise his voice at me, and in front of everyone?! He humiliated me, insulted me!» But if we discard all emotions and just dryly state the facts - what happened? The boss spoke loudly to a subordinate, people were standing nearby. Not so offensive anymore? The boss may not have even thought of humiliating the employee. He just acts first and thinks later, moreover, he doesn't know how to control his emotions. But that's his problem, let him deal with it. And remember recipe #1? He's not obligated to care about the feelings of his subordinates. That's his choice. And we have ours.