Terms of Service

Effective date: 28 October 2026 · Applies to the Vikiroom mobile apps and vikiroom.com

1. About these Terms

These Terms of Service ("Terms") are a contract between you and MDA Cross Global LP, a limited partnership registered in Scotland under number SL031974, with its registered office at 5 South Charlotte Street, Edinburgh, EH2 4AN, Scotland ("Vikiroom", "we", "us"). They govern your use of the Vikiroom mobile apps, the vikiroom.com website and related services (together, the "Service").

By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Service.

Changes. We may update these Terms when the Service or the law changes. We will show the new date at the top and, for material changes, notify you in the app at least 14 days before they take effect. If you keep using the Service after that date, you accept the updated Terms. If you do not, you can delete your account at any time.

App stores. If you got the app from Google Play or another app store, that store's terms also apply to your download and to payments. The store is not responsible for the Service or its content.

2. Who can use Vikiroom

You must be at least 18 years old, or the age of majority where you live if that is higher. Vikiroom is a social and dating service for adults only.

• Age checks. The Service is restricted to adults. Where available, we use age-related signals provided by Google Play at sign-up and deny registration if those signals indicate that a user is under 18. If we learn that an existing user is under 18, we will close the account and handle their data as described in the Privacy Policy. Google Play may also restrict minors from accessing the app through its own eligibility controls.
• One person, one account. You may hold only one account. Accounts are personal and may not be sold, shared or transferred.
• Sign-in. New accounts are created with Sign in with Google. Older accounts created with an email address and password can still sign in that way.
• Who may not use it. You may not use the Service if we have previously banned you, if you have been convicted of a sexual or violent offence, or if using it would break the law where you live.

3. Your account

You are responsible for what happens in your account. Keep your Google account and any password secure, and tell us at vikiroom.vr@gmail.com if you think someone else has accessed it.

The information in your profile must be true and must be about you. Do not use someone else's photos, name or identity.

Deleting your account. You can delete your account at any time:

• in the app, in Settings → Advanced → Delete account;
• on the web, at vikiroom.com/delete;
• by email to vikiroom.vr@gmail.com from the address linked to your account.

What happens next. Once you confirm your account-deletion request, your profile is hidden from other users immediately and the account is scheduled for permanent deletion after a 30-day recovery period. During those 30 days you may cancel your deletion request only by signing in and explicitly confirming that you want to restore the account; signing in alone does not cancel the request. If you do not restore it, deletion proceeds automatically after the recovery period without any further action by you. Account data is removed as described in the Privacy Policy, except for records that we are legally required or otherwise permitted to retain for a stated purpose.

Deleting the app does not delete your account, and it does not cancel a Premium subscription (see section 6).

4. Your content

You keep ownership of the photos, texts, messages, voice input and other material you post or send ("your content").

You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, resize, translate, display and transmit your content so that we can run the Service. This includes showing your profile and photos to other users and in recommendations. The licence ends when you delete the content or your account, except where we must keep it under the Privacy Policy.

We will not use your photos or profile in advertising outside the app without asking you first.

You confirm that you have the right to post your content and that it does not break these Terms or anyone else's rights. Your main profile photo should clearly show your face; the app checks this on your device, and profiles without a visible face are not shown in recommendations. Photos you upload are also checked by automated tools and by our moderators, and we may remove photos that break section 5.

5. Community rules

Treat other people with respect. You must not post, send or do any of the following:

• Child sexual abuse and exploitation (CSAE) are strictly prohibited. You must not create, upload, share, request, possess through the Service or facilitate child sexual abuse material (CSAM), sexual exploitation of minors, grooming, sexual solicitation of minors, or sexual extortion of a minor. This applies to public areas, profiles, private messages, gifts and all other features. You must not attempt to contact a person under 18 through the Service.
• Nudity or sexually explicit content in profile photos or public areas.
• Unsolicited sexually explicit messages or images, non-consensual sharing of intimate images, sexual harassment, coercion, sexual extortion, trafficking, or the solicitation or promotion of paid sexual services, including arrangements involving Vikicoins or gifts, anywhere in the Service.
• Harassment, threats, hate speech, bullying, or content that encourages violence or self-harm.
• Impersonation, fake profiles, or photos of other people.
• Scams, fraudulent requests for money, gift-card or crypto schemes, investment pitches, impersonation for financial gain, or pressure to transfer Vikicoins or gifts.
• Advertising, spam, or promotion of other apps and services.
• Content that is illegal, or that sells or promotes drugs, weapons or prescription medicines.
• Personal data of others without their consent.
• Bots, scripts, scraping, automated messaging, or attempts to break or reverse-engineer the Service.

Reporting and blocking. You can report a profile or message with the Report button, contact Support Chat inside the app about a safety concern, and block a user at any time. A blocked user cannot message you, send you gifts or see you in recommendations. We review reports and may act without warning. If you suspect child sexual abuse or exploitation, please report the profile or message immediately, or contact Support Chat or vikiroom.vr@gmail.com.

Child safety response. We prohibit CSAE and CSAM throughout the Service. When we obtain actual knowledge of CSAM on the Service, we take appropriate action, including removing or restricting access to the material as required by applicable law. Where required by law, we report confirmed CSAM to the National Center for Missing & Exploited Children (NCMEC) or the relevant regional authority, and we cooperate with competent authorities as legally required. Child-safety concerns may be raised through the in-app reporting and support channels above.

Our actions. If you break these rules, we may remove content, limit features, hide your profile, or suspend or delete your account. Serious cases may be reported to law enforcement. Automated tools help us detect breaches and may limit features or hide content, but a full ban is always decided by a person. If you think we made a mistake, write to vikiroom.vr@gmail.com within 30 days.

Meeting people. We do not run background checks on users. Be careful when you share personal details or meet someone in person: meet in a public place and tell a friend where you are going.

6. Vikiroom Premium

Vikiroom Premium is an optional auto-renewing subscription sold through Google Play. The features included in Premium, the available plans and billing periods, and the price, currency and any taxes are shown in the app and in Google Play before you pay. We may change Premium features and plans over time; we will not remove the core benefits of a paid period while it is running.

• Free trial. If a plan offers a free trial, its duration, the price charged after the trial, and the recurring billing period are shown before purchase. Unless you cancel before the trial ends, your subscription automatically becomes paid and you are charged the applicable subscription price. Trial availability and eligibility depend on the offer shown in Google Play.
• Renewal. Your subscription renews at the end of each period at the then-current price unless you cancel. We will tell you in advance if a price goes up, and the app store may ask you to accept it.
• How to cancel. Open Google Play → Profile → Payments & subscriptions → Subscriptions → Vikiroom, and tap Cancel. If you subscribed through another app store, cancel in that store. Deleting the app or your account does not cancel the subscription. After you cancel, Premium stays active until the end of the period you paid for.
• Refunds and statutory rights. Payments are processed by the relevant app store. Requests for refunds are handled in accordance with the store's rules (for Google Play, see its refund policy) and applicable consumer law. We do not normally provide prorated refunds for unused subscription time, except where required by law. Consumers in the UK, EEA or other jurisdictions may have statutory withdrawal, cancellation or refund rights, subject to the conditions and exceptions of applicable law. Nothing in these Terms removes those rights.

7. Vikicoins and virtual items

Vikicoins ("VC") are the in-app currency. You can buy them through the app store or earn them for free, for example with daily rewards. You can spend VC on gifts, Chests, Boosts, Fire Messages, games and other items shown in the app (together, "virtual items").

• No real-world value. VC and virtual items are a limited licence to use features inside Vikiroom. They are not money, cannot be exchanged for cash or goods outside the app, and cannot be sold. Users can transfer VC or send gifts only through the app's own supported features. Such transfers do not create a right to receive a reply, a meeting, a relationship or any other service from another user.
• Prohibited uses. You must not buy, sell or exchange VC, gifts or virtual items for cash or services outside the Service, use them to solicit or pay for sexual services or explicit content, coerce or exploit another person, conduct scams, or make wagers or bets. We may investigate suspected abuse and restrict transfers or accounts under section 5.
• Chests are bought with VC only. Each Chest has fixed contents: the gifts inside it and their number are shown before you open it. There is no random element.
• Boosts raise your place in recommendations for the time shown at purchase. They do not guarantee matches or replies.
• Games bought for a month or permanently stay available for as long as we offer that game in the Service.
• No expiry. VC, including VC you received for free, does not expire while your account exists.
• Refunds. Purchases of VC are final once VC is added to your balance, except where the law or the app store's refund policy requires otherwise. If the app store refunds a purchase, we may remove the VC or items it paid for.
• Changes and loss. We may change prices in VC, the items on offer and how they work. VC and items are lost when your account is permanently deleted or closed for breaking these Terms. We may remove VC or items obtained through a bug, fraud or a chargeback.

8. Vikiroom AI, translation and voice input

Vikiroom AI is an optional writing-assistance feature that suggests reply drafts and conversation openers for messages you may choose to send to another user. It is not a separate AI chat participant and does not communicate with other users on its own. When you request suggestions, we send only the last few messages of that chat, as de-identified text, together with your profile language and the style you selected, to our AI provider, OpenAI, to generate three draft options. Names, user IDs and other account identifiers are not sent. A selected draft is placed in your message field for your review and editing; no suggested text is sent to another user unless you choose to send it. Usage limits may apply; the current limits are shown in the app.

• AI output can be wrong, inappropriate or not what you meant. Read it before you send it. You are responsible for every message you send, including edited or unedited AI suggestions.
• Do not use Vikiroom AI to deceive, manipulate or harass anyone, or to produce content that breaks section 5.
• The person you are chatting with is not told that you used a suggestion. Their messages are processed only to generate your suggestion, as explained in the Privacy Policy.

Translation of messages runs on your device with language packs you download. Translations may be inaccurate.

Voice input ("Fill profile with voice") uses your device's speech recognition service to turn speech into text. You can review and edit the text before saving it.

We may change, limit or stop AI features at any time.

9. Games, Channels, ads and links

• Games and multiplayer. Vikiroom offers mini-games, leaderboards and multiplayer games you can invite other users to. Your name, photo and scores may appear on public leaderboards. Cheating, using bots or exploiting bugs can lead to removed scores, items or the account.
• Channels and articles are entertainment content about topics such as psychology and astrology. They are not medical, legal or financial advice.
• Ads. The app may show ads delivered by Google AdMob and its mediation partners, including Meta Audience Network. The ad networks select and deliver advertisements, and we work to keep ads suitable for the Service and its audience. If you see an inappropriate ad, report it to us through Support Chat so that we can investigate and, where possible, restrict it through the relevant advertising network.
• Notifications. We send push notifications about messages, activity and offers in the app. You can turn them off in Settings or in your device settings.
• Links. The Service may link to sites and apps we do not run. We are not responsible for them; their own terms apply.

10. Legal terms

Our rights. The app, its design, code, Vikiroom name and logo, gifts and other content we create belong to us or our licensors. We give you a personal, non-transferable, revocable licence to use the app for your own non-commercial use under these Terms.

The Service "as is". We work to keep the Service available and safe, but we do not promise that it will be uninterrupted, error-free, or that you will find a match. We do not verify every user's identity or statements.

Liability. To the extent the law allows, we are not liable for indirect or consequential loss, loss of data or profits, or for the conduct of other users, on or off the Service. Our total liability to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim and £50. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

Indemnity. If you break these Terms or the law and a third party makes a claim against us because of it, you will cover our reasonable losses and costs, unless you are a consumer in a country where this is not allowed.

Suspension and termination. You can stop using the Service and delete your account at any time. We may suspend or close your account if you break these Terms, if the law requires it, or if we stop offering the Service. If we close the Service as a whole, we will give at least 30 days' notice in the app. Sections 4, 7 (no real-world value) and 10 survive termination.

Governing law. These Terms are governed by the law of Scotland. Disputes go to the courts of Scotland, but if you are a consumer you may also bring a claim in the courts of the country where you live, and you keep the protection of its mandatory consumer laws.

Other terms. If a court finds part of these Terms invalid, the rest stays in force. If we do not enforce a right straight away, we can still enforce it later. We may transfer these Terms to a company that takes over the Service; you may not transfer them.

Contact. MDA Cross Global LP, 5 South Charlotte Street, Edinburgh, EH2 4AN, Scotland. Email: vikiroom.vr@gmail.com. You can also write to us through Support Chat in the app.