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[Interesting]
March 8, 2025
The world's largest call center network, Teleperformance, which is used by Apple, Samsung, and others, has implemented technology to 'neutralize' the Indian accent among its employees. A specially trained neural network transforms speech in real-time for the interlocutor so that it sounds 'clearer and more understandable', as if speaking with a native speaker. The development cost $13 million.