A win-win communication strategy.

May 23, 2022

You need to rephrase the message in such a way that you and the interlocutor have a common goal. For example, from “I don’t have time for this. I want to go home as soon as possible” do “I understand. We need to come to an agreement quickly to save each other time.” The pronoun “We” immediately changes the essence of the statement and creates the impression that you are acting primarily in the interests of the person.